and they have me installing version 2.1.18. I went back to the Kensington website and looked.
#KENSINGTON EXPERT MOUSE M01306 CASE SOFTWARE#
I am not all that sure I thought that their latest software version was 2.2? Perhaps it was buggy?Īlso, I found a ton of Kensington files that they did not list, some of which, I can't touch. Open KensingtonWorks and check the functionality Unplug the Trackball and plug it back inġ5. Go to System Preferences > Security and Privacy > Privacy > Accessibility > check KensingtonWorks Helperġ4. Check if the software is blocked in the general tab, if so allow itġ3. Go to System Preferences > Security and Privacy > Generalġ2. Install the software from the downloaded fileġ1. Download the KensingtonWorks software from the below linkĩ. Open “preferences” folder and please look for “.plist”, tbwsettings.json and delete itĦ. Select “Go to Folder” and search for “~/Library” and returnĥ. Click on “Go” in the menu bar on the topĤ. Go to System Preferences > right click on TrackballWorks > remove and also remove KensingtonWorks software.ģ. You can also try KensingtonWorks 2.1.18 version.ġ. Hence, we request you to try on different computer to isolate the issue so that we can take further course of action. It also seems like the issue is with Big Sur customers. We would like to inform you that the ticket was closed following 14 days business rule from the first date of your contact and it is an auto generated system message. I told them I don't have another computer to mess with. Kensington closed my initial ticket when I was still waiting for their answer.
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